Getting live drops at the FACEIT London Major

Connect your FACEIT account to your ticket to unlock souvenir drops and FACEIT account badge!

Once you arrive at the SSE Arena, Wembley, you will be given an RFID-enabled wristband upon displaying a valid event ticket. To ensure all attendees have the best event experience, there are some important key steps we require attendees to take prior to arrival.

Receiving in-game souvenir drops and FACEIT Points for attending the FACEIT Major 

There are two key steps you must do, to receive in-game Valve souvenir and FACEIT Points drops.

Step 1:

This process will be managed via the FACEIT platform, where the majority of users will have already connected their Steam account. If you don’t already have a FACEIT account, please sign up here. Once you have your FACEIT account, please ensure your FACEIT account is linked to the Steam account you wish to receive drops on. 

Now that you’ve signed into your FACEIT account, head over to our ticket partner, The Ticket Fairy, and sign into the account you purchased your tickets with. Navigate to “Orders”, and locate your FACEIT London Major tickets.

Begin the process of linking the ticket you purchased to your FACEIT account, by selecting the “Connect FACEIT Account” button on the ticket. 

Step 2:

Once “Connect FACEIT Account” is selected, a FACEIT login window will open. If you are already signed into your FACEIT account, the window will automatically close, and your Major ticket will now be linked. If you aren’t signed into your FACEIT account when you click the button, please follow the steps in the new window.

Once you have completed this step, your FACEIT Major ticket will be linked to your FACEIT account, and the message “Connected to XXXXX” will be displayed to confirm this.

What do I do if I’ve booked tickets for my friends?

If you’ve purchased a ticket for a friend, there is a system in place allowing them to connect their FACEIT account to the ticket. Simply share the “purchased for a friend?” link associated with the ticket to your friend, and they will be able to proceed with the linking process.

What do I do if I’ve bought multiple ticket types for myself e.g. GA and Premium tickets for multiple days?

You will be able to link your FACEIT account to multiple tickets. Please connect your account to all applicable tickets, and each will be active when you arrive at the arena.

What if I bought my tickets from another site e.g. AXS?

If you bought your tickets before 24/8, your ticket information will be available on The Ticket Fairy. If you purchased after that, your tickets will be available 24-48 hours after purchase.

Getting your FACEIT Profile Badge

When you have connected your FACEIT account to your ticket, you will receive a unique badge for your FACEIT profile, that shows that you attended the FACEIT London Major 2018. This badge is permanent, and only available to those who connected their account to their ticket before the FACEIT London Major:

Event timings

COLLECTING YOUR WRISTBAND  

Upon arrival at The SSE Arena, Wembley, attendees are required to head to the marked wristband collection tents to collect an RFID wristband. Here you will exchange your paper or email QR code ticket for a wristband. The wristband collection tents are located in Arena Square, outside the Arena’s front entrance. This wristband is your entry pass, and without it, you won’t be able to enter the event. Please retain your wristband at the end of each day, as you will only be issued one wristband for the entire event. Additional lost or broken wristbands can be replaced at a cost of £5 per wristband. Lost or broken wristbands will be deactivated when you collect a new one, so you won’t lose your digital ticket.

VIP and Premium ticket holders will have exclusive wristband collection zones and private entrances on the South side of the arena. General Admission ticket holders will need to queue for the General Admission wristband collection zone, and entrance on the North side of the arena.

Linking FACEIT account to Steam

If you have already played CS:GO through the FACEIT platform, your account should already be linked. If you are signing up for a brand new FACEIT account, you will need to go through the linking process by adding a Steam game (e.g. CS:GO) to your FACEIT account as part of the signup process. For more information on FACEIT accounts and linking your Steam account, please visit our support page.

Having trouble?

Please email [email protected] if you are still in need of support.

Good luck and see you at the arena!